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Location(s)

France

Category

Main category: Summer resort jobs

Sub Categories:

  • Customer Services Work
  • Campsite Jobs
  • Managers Roles

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Area Manager
Area Manager
Vacancy:
Eurocamp/Al Fresco
Company:
Summer resort jobs (Customer Services Work, Campsite Jobs, Managers Roles)
Category:
Late January 2018 - Nov 2018
Dates:
£21,000 + dependant on Area (seasonal vehicle and accommodation)
Salary:

To consistently provide a great experience to all our customers from the moment they arrive on site and throughout their holiday with us.

Working with both our Eurocamp and Al Fresco brands, you will develop and lead a team which understands our customers, anticipates their needs and lives up to the brand promise. This will be done within a cost conscious culture where people understand how to deliver more with less. Your team goes forward with purpose, supports each other, and works hard whilst having fun doing it.

Principle Accountabilities

  • To consistently deliver a ‘brand quality standard’ which always meets the expectations of our customers and aspires to exceed it. The core elements of the standard will entail:
    • A great welcome with a smile
    • Delivering visible safe and functional accommodation
    • Delivering fully equipped  and clean accommodation
    • Being and available to our customers when they need us
  • To ensure we recognise and celebrate great performance whilst promptly addressing any product delivery which is below standard before it affects our customers.
  • To ensure that through close liaison with the Training Department, we provide appropriate training and support to our overseas staff so they are equipped to deliver to the agreed standard.
  • To conduct regular targeted visits to develop, coach, support and monitor our staff.
  • To take ownership for all aspects of staff HR, including the management of working hours.
  • Logistics and Distribution management within your area, through the start-up, season and close down phases.
  • To build strong working relationships with our central HG Support function, that improves the customer experience.
  • To ensure a good understanding of our partner and owned campsite requirements.
  • To communicate effectively with both our internal and external suppliers.
  • To use technology to drive through efficiency and improve service delivery.
  • To operate effectively within the agreed budgets
  • To provide relevant management information on a regular basis to allow a clear understanding of performance against agreed objectives.
  • To ensure all health and safety procedures are followed and actions arising are completed.